Frequently Asked Questions
Everything you need to know about your Kandies World experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within North America. Express shipping options are available at checkout if you need your items for an upcoming festival or event.
What is your return policy?
We offer a 30-day return policy on most items. Products must be unworn, unwashed, and in their original packaging with tags attached. Please note that for hygiene reasons, certain accessories and face masks are final sale.
Do you offer international shipping?
Yes, Kandies World ships worldwide! International delivery times vary by location and typically range from 10-21 business days depending on the customs process in your country.
How can I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options like Afterpay or Sezzle.
Are your products handmade?
Many of our signature Kandi bracelets and accessories are handcrafted by our dedicated team to ensure the highest quality and unique designs for our community.